How to Navigate the Claims and Reimbursement Process
When your furry friend is sick or injured, the last thing on your mind is filing an insurance claim. Fortunately, the claims and reimbursement process is fairly straightforward, so you can get back to caring for your pet. Here are 3 easy steps to make this process as stress-free as possible.
#1: Check your policy
Check your pet’s insurance policy before submitting a claim to ensure their condition is covered under the plan. Most insurance companies do not cover pre-existing conditions and related illnesses, and many companies offer less comprehensive plans, such as accident-only plans, that may not cover unrelated illnesses. Remember, claims cannot be filed during your pet policy’s waiting period (i.e., the time between your policy’s effective date and when coverage starts).
#2: Collect necessary documents
To expedite the reimbursement process, ensure you submit all necessary documentation when filing your claim. Most pet insurance companies have an online platform for uploading documents and filing claims. Typically, you will need to submit the following when filing your claim:
- Veterinary records — If you are filing your first claim, you must submit all your pet’s veterinary records as well as documentation of their current diagnosis and a list of performed procedures.
- Itemized invoice — Your invoice should show all charges and proof of payment when filing for reimbursement.
- Banking details — Provide up-to-date banking information to your insurance company for electronic reimbursement.
#3: Know how you’ll be reimbursed
There are two main methods of claims payment:
- Direct payment — Some pet insurance companies will make full or partial payments directly to the veterinarian, which means you don’t need to wait for reimbursement.
- Reimbursement — Other pet insurance companies require policyholders to pay their provider in full and file a claim for reimbursement. Once your claim forms have been submitted and approved, the amount that falls under your coverage plan is transferred to you via direct deposit or check.
Most pet insurance companies process a claim within ten working days.
If you have questions about your policy or the claims and reimbursement process, reach out to your pet insurance provider for help. While you’ll need to take some time to ensure you’ve accurately followed the directions for your pet policy’s claims and reimbursement process, you’ll be glad you did when you see the money you save on your veterinary bill.
